Returns Information

Exchanges and Returns Policy

RETURNS AND EXCHANGES

Items can be returned for an exchange or refund within 30 days of receiving it. All Goods must be returned in their original packaging and in the condition in which you received them.

RETURN BY POST

Please send the goods along with you name and web order number (as shown on your paperwork accompanying your order). Securely package your order and post it to:

Eternity Returns Department

Unit 34a Forge Shopping Centre

1221 Gallowgate

Glasgow

G31 4EB

When returning items we strongly recommend that you send via Royal Mail Special Delivery (or a similar courier service) and obtain a proof of postage. We cannot accept responsibility for parcels lost in transit.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or faulty. We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.

We will issue you a full refund as soon as the goods have been returned, provided that they are in their original condition.

RETURN AND EXCHANGE IN STORE

Exchanges and refunds can be made in store, please look at our Contact Us page for store address.

All goods must be returned in their original condition and you must include proof of purchase e.g. order confirmation or despatch note, along with your items in order to return them in store.

Please contact us at 01415566762 with any queries or email us at info@eternitythejewellers.co.uk

Unfortunately, we cannot offer exchanges or refunds if your item has been specially made to order or personalised to your requirements, for example sizings.